Refund policy

Returns & Refunds Policy

At Luxuries Boutique & Co, we aim to provide the best possible service and quality products. Please read our Returns & Refunds Policy carefully before placing your order.

Personalised Items

Due to the personalised nature of these products, all personalised items are strictly non-returnable and non-refundable. Please ensure you check all personalisation details carefully before placing your order.

Other Items

All other products are also non-returnable and non-refundable, unless:

- You have received the wrong item, or

- You have received the wrong size due to an error on our part.

Any issues must be reported to us within 48 hours of your order being marked as delivered. Claims made after this timeframe may not be accepted.

To report an issue, please provide:

- Your order number.

- Clear photographs of the item(s) received.

- A brief description of the problem.

If your claim is approved, we will arrange a replacement or another appropriate resolution.

Order Issues
If you have ordered an item that you no longer require or have changed your mind, we kindly ask that you try to resell the item via your social media platforms or other suitable channels, as we are unable to accept returns for these circumstances.